Privacy Policy and Personal Data Protection

BIGAVAC – Especialista em Energias Renováveis, Lda., corporate entity number 517 046 296, with registered office at Zona Industrial do Paraimo, Lote 19, 3780-524 Sangalhos – Anadia, respects the right to personal data protection and ensures that such data is processed lawfully, fairly and transparently, valuing the trust of its customers, partners and users.

This policy aims to explain how we collect, use and protect personal data, in accordance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679 and applicable national legislation.

1. Collection and Types of Personal Data

BIGAVAC may collect and process the following personal data:

  • Name
  • Tax identification number
  • Email address
  • Phone contact
  • Address
  • Data necessary for invoicing and payment

This data is collected within the scope of the commercial relationship, direct contact, or use of the website.

Personal data may be collected directly from the data subject or through forms available on the website.

2. Purposes of Processing and Legal Basis

Personal data is processed for the following purposes:

Customer serviceManagement of contacts, information requests and supportLegal basis: Legitimate interest

Contract execution and commercial transactionsOrder processing, invoicing and provision of servicesLegal basis: Contract performance and legal obligation

Marketing communicationsSending information about products, services, news or campaignsLegal basis: Data subject’s consent

Marketing communications are only sent with the prior consent of the data subject.

Service management and improvementInternal analysis and optimisation of the user experienceLegal basis: Legitimate interest

3. Sharing of Personal Data

BIGAVAC may share personal data with third parties when necessary, namely:

  • Suppliers and partners directly involved in service provision
  • Technology service providers (e.g., email marketing platforms, hosting, IT support)

All third parties are contractually bound to ensure the confidentiality and security of personal data and are prohibited from using it for their own purposes.

4. Transfer of Data to Third Countries

Where applicable, personal data may be processed by entities located outside the European Economic Area, namely communication platforms.

In such cases, BIGAVAC ensures that appropriate safeguards are in place, in accordance with the GDPR, to protect personal data.

5. Data Retention

Personal data will be retained only for the period necessary for the purposes for which it was collected or for the period required by law, particularly for compliance with legal and tax obligations.

6. Data Security

BIGAVAC implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction or alteration.

Access to data is restricted to authorized employees and is carried out strictly within the scope of their functions and for the defined purposes.

7. Data Subject Rights

Under the GDPR, the data subject has the right to:

  • Access their personal data
  • Request the rectification of inaccurate or incomplete data
  • Request erasure of data, where applicable
  • Request restriction of processing
  • Object to data processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

The data subject also has the right to lodge a complaint with the supervisory authority:

Portuguese Data Protection Authority (CNPD) www.cnpd.pt (http://www.cnpd.pt)

8. Exercise of Rights and Contacts

For any questions related to the processing of personal data or to exercise your rights, you may contact:

Email: atendimento@bigavac.ptPhone: +351 231 024 251

9. Cookies

The use of non-essential cookies on this website depends on the user’s consent, collected through the cookie banner.

For more information, please refer to our Cookie Policy.

10. Changes to this Privacy Policy

BIGAVAC reserves the right to update this Privacy Policy whenever necessary, in order to reflect legal or operational changes.

Any updates will be published on the website.

11. Additional Information

BIGAVAC provides access to the Electronic Complaints Book in accordance with applicable legislation.

You may access it via the following link: https://www.livroreclamacoes.pt (https://www.livroreclamacoes.pt)